FAQ

HOW IS THE HEATHERS SENIOR HOMES LICENSED?

We are licensed under the Illinois Department of Public Health, Section 295 regulations as Assisted Living and with an Alzheimer's Disclosure for memory care.

WHY DOES THE HEATHERS FAMILY SAY "CARE PARTNERS", RATHER THAN "CAREGIVERS"?

First, because The Heathers' entire staff is responsible for the care we provide. Kitchen help, custodians, etc., are all trained to engage with our residents and to be on the lookout for somebody who needs a hand. Second, because we want our residents to understand that our staff members' jobs are to partner with the residents themselves in maintaining their health. And last, because we emphasize a feeling of family, so that our residents also watch out for each other.

HOW LONG CAN SOMEONE LIVE AT THE HEATHERS?

We follow the Residency Requirements of IDPH Section 295.  If a resident's physical and mental health changes new assessments may be required. Unless skilled nursing care, such as that found at a Skilled Nursing Facility, is required five times or more per week, residents are able to remain at The Heathers.  We allow additional services to attend to more serious needs, which oftentimes is covered by Medicare Part B.  And, of course, while on hospice, a resident would be welcome to remain at The Heathers, a care service covered by Medicare.

WHAT ARE THE VISITING HOURS?

*During the Covid-19 pandemic, all visitors must make an appointment before they visit and follow all our Covid-19 policies to ensure everyone's safety.*

Under normal circumstances, for the resident's comfort and well-being, most visitations should occur during daytime and early evening hours. However, visitors will be admitted at any time.

HOW DOES SOMEONE PAY FOR YOUR SERVICES?

Medicaid and Medicare programs does not cover what The Heathers offers. Private pay and long term care insurance is accepted. There are many other ways to help families pay for the services. Please see the Financial Resources section of this website for more information.

WHAT HAPPENS IF A RESIDENT RUNS OUT OF MONEY, MUST THEY LEAVE?

Most often, a resident's health dictates that they must leave an Assisted Living community, usually because they require a more skilled level of care. The family's transparency regarding the financial health of the resident allows us to assist them in making new arrangements for care, if necessary.  Please see the Financial Resources section of this website for suggestions of ways to help alleviate the financial obligations.

WHAT OUTDOOR OR OFF-CAMPUS ACTIVITIES DO YOU OFFER?

The Heathers locations have a spacious campus available for many outdoor activities. For example, gardeners will love our raised produce and flower beds. Residents will enjoy walking throughout beautiful grounds. Warm evenings will find many residents listening to music (sometimes live in the pavilion) and enjoying conversation around the fire-pit. The Heathers has a large van equipped to take residents off campus to local art fairs, farmers' markets, musical and theater events, and other activities chosen by the residents.